Frequently asked questions

I have created multilingual, graphical buttons for kiosk interfaces in multiple languages: Arabic, Iraqi, Italian, Kurdish, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Tamil, Thai, and Urdu.


I have developed multilingual sites for the UNDP and other clients, most frequently in English, French, and Japanese. I have utilized a browser language detection script, when needed, to ensure content in the appropriate language is served up.

Clients: Alameda Foot Centers, Arab Climate Resilience Initiative,, Harper International,, PAERS,, TICAD, Wall Street Content

I create and maintain HTML content and Web graphics on an ad hoc basis for a variety of clients. I have experience creating or implementing a wide range of Web site features: rotating content sliders with jQuery, integration with forms, embedding YouTube videos and drop-down menus, pulling in XML/JSON content using APIs.


I have built Javascript-based interactive tools. I have displayed Google calendars (in iCal format) on PHP-based sites, which required integrating XML with PHP for a custom display.


Clients: Alpharetta Children's Dentistry, AccuScan Inc., ApolloBravo, Arab Climate Resilience Initiative, Arkan Haile for DC Council, Ben Perowsky,, Check That VIN, Chinook Tavern, Claughton Capital, CupCates, DomainSmart, Elizabeth Williams Studio, Ground Truth, Ground Truth Application Analytics, Harper Beacon,,, The Illustrated Courtroom,, Ivy Prep Learning Center, JF Designs Jewelry, Le Masquerade Compeer, Library.US, The Mannis Foundation, Medaille College, Mobile Intelligence Solutions,, Museum of disABILITY History, My-SID identity cards,, Noorani Designs redesign, NYC Generation Tech, Oslo Governance Centre,,, Parks.US, Rachel's Network, Rachel's Action Network,,, ,, The Travel Team redesign, UNDP Capacity Development, UN HRBA, Urban Roots Garden Classrooms,, Vote.US, Wedding Planners Hawaii, WMOA, Yellin Hotels, Zettics

I have worked with clients to create Facebook pages, Twitter accounts, and simultaneous updates on their MySpace profiles. I have helped maintain their Facebook pages, integrate Facebook "like" buttons on their Web sites, and advise on using Twitter.


Clients ApolloBravo, Ground Truth, Melanie Kirkpatrick, Bungalow Summer, Micah Morrison, The Carousel of Languages.

I recommend keywords and identify SEO-friendly content. I register client sites in multiple online directories. I will analyze sites to search for practices that may have prevented the previous incarnation of the site from achieving SEO results.



I can create header banners, custom buttons, banner ads, and other visual identifiers to unify a site.


Clients: Agape, ApolloBravo, infoLock Technologies, MDS Sciex, Michele's Granola, PerkinElmer

For clients where I am asked to develop the overall look-and-feel of a Web site, I interview clients about what they like/dislike about competitor sites, what elements appeal to them, what goals they hope to achieve with their site; I build out the site design and information architecture based on the vision we suss out together.

I assist in client engagements to developing a strategy for redesigning and reorganizing intranet content. I develop a marketing plan, design templates, conduct a content audit, and produce training documentation and a communications plan.

Clients: Arab Climate Resilience Initiative, First Precinct Community Council, Growing Inclusive Markets,, Honeywell, netomat, Neustar mobile barcode framework updates,, NYC Generation Tech, Polaris Management Partners

I can design and lay out publications using InDesign or QuarkXpress. I can also create fully linked tables of content and indices for the e-book versions. I have researched and designed technical infographics, and built them out using Adobe Illustrator.


Clients: Media Dynamics, Ziff Davis Media, CreatorCo.

Several clients have engaged me to create HTML e-mail newsletters and templates for sending HTML e-mails on a regular basis.


Clients:, 2frogz, OnTrack Communications, SAGE - Medaille,

I have written articles for several corporate clients (e.g., for IBM's ForwardView newsletters). In the past, I've written technical articles for a number of computer trade magazines and online sites. Back in the day (1995-1996), I was a columnist for Web Week magazine ("Ask Dr. Website") for two years. None of my old Web Week articles seem to be available online any longer, though. Links to some of my articles that are still online appear below...


How to Correct and Validate Your HTML,
The POS Factor: How the right solution can make your business, IBM ForwardView newsletter
Rx: Technology prescriptions for cost-effective healthcare, IBM ForwardView newsletter
Reaching customers, loud and clear, with digital advertising, IBM ForwardView newsletter
Boxing-out the competition through integration, IBM ForwardView newsletter
Managing the Supply Chain drives auto suppliers to success, IBM ForwardView newsletter
Promoting data integration in patient care, IBM ForwardView newsletter
Smaller financial institutions dial up interest in VoIP, IBM ForwardView newsletter
In the bag: Retail technology rings up innovation, IBM ForwardView newsletter
Creating Your Own Icons, Part 1,
Creating Your Own Icons, Part 2,
Free Graphics-Creation and Image-Editing Tools,
Free Selling,
Next-Generation E-Mail,
Free Faxing and Collaboration Tools,
Pass It On: Viral Marketing E-Mail Tools,
Designing for a Global Audience: Character Sets ,
Free Web Content Management,
Designing for a Global Audience: Offering Translated Content,
Project Map: Troubleshooting the Six Sigma Way, Baseline magazine
Project Map: Hedging Your Bets With Cyberinsurance, Baseline magazine
Creating a Place for Innovation, Baseline magazine
Network Impact of a Merger, Baseline magazine
Making a Merger Succeed, Baseline magazine
Reading the Meter, Baseline magazine
Electronic Product Code, Baseline magazine
Baseline's By the Numbers, December 2002
Baseline's By the Numbers, November 2002
Baseline's By the Numbers, October 2002
Baseline's By the Numbers, September 2002
Baseline's By the Numbers, August 2002
Animating Your Site with Shockwave for Director, Web Developer magazine